If you would ask any restaurant owners who have well-known restaurants in your place about the importance of hospitality, they would gladly sit down with you and talk about it because it plays a crucial role in their business knowing that how you handle your customers will surely reflect your restaurant’s service.
Food is not just about what makes a great restaurant, customer service that offers great hospitality makes a restaurant a brand of its own that stands out among the rest.
It would be a good thought to ponder on why hospitality and great customer service outweighs good food in a restaurant? You will learn the answer in the outlined information that will be discussed in this article.
- Hospitality makes the food taste better- Well, virtually it will make the food taste better knowing that you served your customer with great service. Delivering great hospitality, according to restaurateurs will be affecting how the customers look at the food that is being served to them. A lot of people believe that when it comes to restaurant hospitality, there is a different meaning to it by how the restaurant crew handles their customer that makes the latter exceed their expectations. Great quality customer service by providing hospitality to customers makes the food taste better regardless if it is a five-star italian restaurant.
- Hospitality does not require to be expensive- knowing what to expect from the meal that is served in a restaurant sounds good but, that can change, but it does not amount ordering your favorite meal, or the amount that you paid on your bill, or the comfortable ambiance of the restaurant and cozy conversations with your peers or loved ones. It is actually all about how hospitable the crew is to you. It can mean many things, but, it does not mean that it has to be expensive, it also does not mean that the kitchenware and the table utensils should be fancy, these mentioned aspects to having a good restaurant could sound great but, it is not hospitality by all means.
- Hospitality shows empathy to customers- Great customer service is when there is an empathy shown to the guests from the crew. Empathy in a way that the restaurant crew already anticipated your wants and needs. It could be giving you extra table cloth or napkins even though you only ordered the cheapest food on the menu, or the waiter or the waitress cheerfully helps the guest read the menu clearly and tell them about the food that they are about to order, or even consistently refilling your glass with water or frequently asks you if you are having a good time and asks you if there is anything you need.
An act of hospitality and it does not even cost you a single dollar to get that, all you need to do is to choose the restaurant that showcased hospitality at its best.
Also, hospitality does not mean that it only exists in fine-dining restaurants where filet mignon is and a huge lobster is the star of the menu. Try to visit one of the best italian restaurant central hong kong has.